Careers at Toehold

We are seeking a detail-oriented and proactive Tour Operations Executive to join our dynamic team. The ideal candidate will be responsible for the seamless execution of our photography tours and workshops, ensuring exceptional client experiences from inception to completion. This role requires a blend of operational expertise, customer service excellence, and a passion for travel and photography.

Key Responsibilities:

• Tour Planning and Coordination:
  • Collaborate with the Product and Sales teams to develop and finalize tour itineraries tailored to photography enthusiasts.​
  • Coordinate with vendors and suppliers, including accommodations, transportation providers, and local guides, to secure necessary services.​
  • Ensure all logistical arrangements align with Toehold's quality standards and client expectations.​
• Client Relationship Management:
  • Serve as the primary point of contact for clients post-booking, addressing inquiries and providing comprehensive pre-tour information.​
  • Manage rooming lists, special requests, and ensure all client preferences are communicated to relevant parties.
  • Collect and analyze client feedback to continually enhance tour experiences.​
• Operational Execution:
  • Oversee the on-ground execution of tours, ensuring all components proceed as planned.​
  • Handle unforeseen issues or emergencies during tours, providing prompt resolutions to maintain client satisfaction.​
  • Maintain up-to-date knowledge of travel regulations and industry trends to inform operational decisions.​
• Financial Management:
  • Assist in budgeting and cost control for tours to ensure profitability.​
  • Process supplier invoices and collaborate with the Finance team to ensure timely payments.​
  • Prepare client invoices and manage payment schedules.​
• Documentation and Compliance:
  • Ensure all tour-related documentation, including contracts, itineraries, and vouchers, are accurately prepared and distributed.​
  • Maintain records in compliance with company policies and industry regulations.​
  • Participate in emergency cover rotations, operating outside standard office hours as required.

Qualifications:

• Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.​
• Minimum of 3 years experience in tour operations, preferably within the travel or photography industry.​
• Strong organizational and multitasking skills with exceptional attention to detail.​
• Excellent verbal and written communication skills.​
• Proficiency in travel booking systems and Microsoft Office Suite.​
• Ability to work flexible hours, including weekends and holidays, as per tour schedules.​
• Passion for travel and photography is highly desirable.​

Preferred Skills:

• Experience in managing
• Familiarity with destinations known for wildlife, culture and heritage
• Proficiency in additional languages is an advantage.​

What We Offer:

• An opportunity to work with a leading company in the travel and photography industry.​
• A collaborative and supportive work environment.​
• Opportunities for professional development and career growth.​
• Competitive salary and benefits package.​

Application Process:Interested candidates are invited to submit their resume along with a cover letter detailing their relevant experience and passion for travel and photography. Applications should be sent to careers@toehold.in with the subject line "Application for Tour Operations Executive – [Your Name]".​

Toehold Travel and Photography is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Position Summary:

We are seeking a proactive, highly organised, and detail-oriented Executive Assistant to support our Founder's Office. The ideal candidate will serve as a trusted partner, handling a variety of administrative, operational, and strategic tasks to ensure the Founder’s time is optimised and goals are met effectively.

Key Responsibilities:

Administrative Support:

• Manage and prioritize the Founder’s calendar, scheduling meetings, appointments, and travel arrangements.
• Handle correspondence, including emails, calls, and written communication, ensuring timely follow-ups.
• Prepare and organize reports, presentations, and meeting agendas.

Operational Management:

• Oversee daily operations and coordinate with key stakeholders to ensure smooth workflow.
• Act as a liaison between the Founder and internal/external teams, maintaining confidentiality and professionalism.
• Monitor and manage key projects, ensuring deadlines and deliverables are met.

Strategic Assistance:

• Conduct research, gather data, and provide insights to support decision-making processes.
• Assist in drafting proposals, reports, and strategic plans.
• Stay updated on industry trends and relevant developments, providing periodic briefs.

Event Coordination:

• Organise and coordinate high-level meetings, events, and conferences.
• Handle logistics, attendee communication, and post-event follow-ups.

Personal Support:

• Provide occasional personal assistance, including managing personal appointments, errands, and travel plans.
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Qualifications:

• Bachelor’s degree or equivalent experience in business administration, management, or a related field.
• Proven experience as an Executive Assistant or similar role, preferably supporting senior leadership.
• Exceptional organisational and multitasking skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and other productivity tools.
• Discretion and ability to handle confidential information.

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Desired Attributes:

• Resourceful, solution-oriented, and a quick thinker.
• High level of professionalism and adaptability.
• Strong time management skills with attention to detail.
• A proactive approach to anticipating needs and challenges.

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This role offers a unique opportunity to work closely with the Founder and contribute to the success of the organisation by ensuring seamless operations and strategic execution.